Application support

Help with a Prospera application or integration

Use the published support email for connection problems, unexpected behavior, access requests, data questions, deletion requests, or suspected security incidents.

01

Include in your request

  • Your name and company
  • The application or workflow affected
  • What you expected and what happened
  • The approximate date and time
  • Screenshots or record identifiers that do not expose passwords, tokens, payment-card information, or other unnecessary sensitive data
02

Response target

  • General requests: initial response within two business days
  • Access or suspected security issues: prioritized review
  • Resolution time depends on severity, third-party availability, access, and the applicable support agreement
03

Access, correction, deletion, and disconnection

  • Request a copy or correction of information controlled by Prospera
  • Request deletion subject to contractual, security, and legal retention requirements
  • Request that a connected service be disconnected
  • Revoke QuickBooks access directly from your Intuit account when immediate revocation is needed

Contact support

info@prosperaconsulting.us

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